How to Request a Return
Start every return by reaching Customer Support through a verified method on our Contact Us page. Tell us the order number, which product is involved, and why you wish to return it. Please do not ship anything until we provide authorization and routing instructions; where the law allows, parcels sent without approval may be declined.
Return Window
A return request needs to reach us no later than 30 calendar days after the carrier's recorded delivery date. When tracking does not provide a delivery date, the 30-day period starts when the customer actually receives the parcel.
Return Conditions
Eligible merchandise must remain unused, not installed, and suitable for resale. Send it back with the original box, manuals, accessories, tags or labels, and purchase evidence, using secure packaging and the return directions issued by Customer Support.
Change-of-Mind Returns
If a customer simply changes their mind, we accept the return during the stated Return Window provided every Return Condition is satisfied. The customer covers authorized return transportation, and the original delivery fee is not refunded except when applicable law says otherwise.
Incorrect Items
When the parcel contains a product different from the Order Confirmation, retain both the product and all packaging and notify Customer Support without unnecessary delay—ideally within seven calendar days of delivery. Send the order number and clear photographs. Once confirmed, we will organize a replacement or refund without an added charge.
Damaged Items
If a product reaches you damaged, preserve the product, shipping carton, internal packing, and labels. Report the issue to Customer Support promptly, preferably within seven calendar days after delivery, with your order number and clear photographs. Following review, we will provide an appropriate replacement or refund at no additional cost. This requested reporting period does not reduce any legal right that cannot be waived.
Non-Returnable Items
Change-of-mind returns are unavailable for gift cards, personalized or made-to-order goods, and merchandise identified as Final Sale. They also do not cover damage caused after delivery by misuse, incorrect installation, or an unapproved alteration. These limits do not remove remedies for a wrong, defective, or transit-damaged product, or any mandatory consumer protection.
Exchanges
ArtifactLane does not offer a direct swap when a customer changes their mind. Instead, submit a qualifying return and order the desired product separately. For a verified wrong or damaged delivery, Customer Support may use a replacement to resolve the claim.
Return Shipping
For an item verified as incorrect or damaged in transit, we will supply a prepaid route or reimburse reasonable shipping that we authorized in advance. For a qualifying change-of-mind return, the customer must pay for tracked return service. Original delivery costs, duties, and unapproved premium shipping are not refundable unless the law requires them to be.
Refund Processing
After a return reaches us, inspection usually takes up to five business days. Once approved, the refund is sent to the original payment method within five to ten business days. The financial institution or payment service may need extra time before the credit appears.
Lost Parcels and Shipping Damage
Contact Customer Support if tracking has stalled beyond the delivery estimate, a parcel shows delivered but cannot be found, or the shipment arrives damaged. Include the order number, tracking reference, and any useful photographs or other evidence. We will open an investigation with the carrier and, when loss or transit damage is verified, arrange an appropriate replacement or refund without extra cost.