Order Processing
In-stock orders are normally prepared within one to three business days, Monday through Friday, excluding public holidays observed in the United States. Orders placed outside business days begin processing on the next business day. Oversized, made-to-order, or backordered items may require additional time when that information is displayed on the product page or Order Confirmation.
Shipping Methods
Delivery methods are determined from the destination address and the items in the cart. A destination is eligible only when checkout presents an available delivery service for that address. If no delivery method appears, the order cannot be completed for that destination until Customer Support confirms an available service.
Shipping Costs
Any delivery charge is calculated from the destination, parcel dimensions and weight, and the service available for the order. Checkout displays the final delivery amount before submission. A free-delivery offer applies only when its conditions are explicitly displayed on the website or at checkout.
Delivery Estimates
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Shipping Destinations and Exclusions
A country or region is supported only when it can be selected during checkout and an available delivery service is displayed for the specific address and items. Service may be unavailable for restricted locations, forwarding services, hotels, post-office boxes, remote addresses, or oversized products. Checkout confirms eligibility for the order.
Order Tracking
For a trackable shipment, the dispatch message includes the carrier and tracking link, and the same information may be available in the customer account. Allow as long as 48 hours after dispatch for the carrier's first scan to appear.
Lost or Damaged Shipments
Contact Customer Support if tracking has stalled beyond the delivery estimate, a parcel shows delivered but cannot be found, or the shipment arrives damaged. Include the order number, tracking reference, and any useful photographs or other evidence. We will open an investigation with the carrier and, when loss or transit damage is verified, arrange an appropriate replacement or refund without extra cost.